FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are usually processed within:

1-3 business days

After shipment, delivery usually takes:

United States:

7-15 business days

International:

Delivery times may vary depending on destination and customs processing.

2. How can I track my order?

Once your order has shipped, we will send a shipping confirmation email with your tracking number.

You can use the tracking link provided in the email to check your order status.

Please allow 24-72 hours for tracking updates.

3. Can I change or cancel my order?

We process orders quickly to ensure fast delivery.

If you need to change or cancel your order, please contact us within:

12 hours after placing your order

After processing begins, changes may no longer be possible.

4. What payment methods do you accept?

We accept secure payment methods including:

  • Credit cards
  • Debit cards
  • PayPal
  • Other available payment options at checkout

All payments are securely processed.

5. How do I choose my size?

Please check our Size Guide before ordering.

If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

If you need assistance, contact our customer support team.

6. Are your dresses true to size?

Our products are designed according to standard sizing.

Because different styles may have different fits, please review the product measurements before purchasing.

7. What if my item arrives damaged?

If your order arrives damaged or incorrect, please contact us within:

7 days after delivery

Please provide:

  • Order number
  • Photos of the item
  • Description of the issue

Our team will assist you.

8. Can I return my order?

Yes.

We accept eligible returns within:

30 days after delivery

Items must be:

  • Unworn
  • Unused
  • With original tags
  • In original condition

Please see our Return Policy for details.

9. Do you offer exchanges?

Yes, depending on product availability.

Please contact customer service and we will help you find the best solution.

10. Will I receive an order confirmation?

Yes.

After your purchase, you will receive an order confirmation email.

If you do not receive it, please check your spam folder or contact us.

11. Do you offer discounts?

We occasionally offer promotions and special offers.

Subscribe to our email list to receive updates.

12. Why is my tracking information not updating?

Tracking information may take:

24-72 hours

to update after shipment.

Occasionally, carrier systems may experience delays.

13. Do you ship internationally?

Yes.

We ship to many countries worldwide.

Delivery times may vary depending on location.

14. Are taxes included?

Applicable taxes may be calculated during checkout depending on your location.

15. How can I contact customer support?

Email:

support@altocouture.com

We usually respond within:

24-48 business hours.