Shipping Policy

Shipping Policy

Last Updated: July 28, 2026

Thank you for choosing Altocouture.

We are committed to providing reliable shipping services and keeping you informed throughout your shopping experience.

Order Processing Time

All orders go through a processing period before shipment.

Processing time:

1-3 business days

Orders are processed Monday through Friday, excluding holidays.

During high-volume periods such as holidays or promotional events, processing times may be slightly extended.

Shipping Time

United States

Standard Shipping

Estimated delivery:

7-15 business days

Express Shipping

Estimated delivery:

5-10 business days

International Shipping

Estimated delivery times vary depending on:

  • Destination country
  • Local postal service
  • Customs clearance
  • Weather conditions

International orders may require additional processing time.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow:

24-72 hours

for tracking updates to appear.

You can track your order through our:

Track My Order page

or the tracking link provided in your shipping confirmation email.

Shipping Address

Please make sure your shipping address is complete and accurate before completing your purchase.

Altocouture is not responsible for delays or failed deliveries caused by:

  • Incorrect addresses
  • Missing apartment numbers
  • Incorrect postal codes
  • Customer-provided information errors

Customs & Import Taxes

For international orders, customers may be responsible for applicable:

  • Customs duties
  • Import taxes
  • Local fees

These charges are determined by your country's regulations.

Delayed Packages

Although we work with reliable shipping partners, delays may occasionally occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Unexpected transportation issues

We appreciate your patience during these situations.

Lost or Missing Packages

If your tracking information shows delivery completed but you have not received your package, please:

  1. Check with household members or neighbors
  2. Contact your local carrier
  3. Contact Altocouture customer support

We will do our best to assist you.

Contact Us

For shipping questions:

Email:

support@altocouture.com