Return &Refund Policy

Last Updated: July 28, 2026

At Altocouture, customer satisfaction is our priority.

We want every customer to love their purchase.

Return Period

Customers may request a return within:

30 days after delivery

Return Conditions

To qualify for a return:

✔ Item must be unworn
✔ Item must be unused
✔ Item must have original tags
✔ Item must be in original condition

Items returned with:

  • Makeup stains
  • Perfume smell
  • Damage
  • Alterations
  • Signs of wear

may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Used products
  • Damaged products caused by customers

Return Process

To start a return:

  1. Contact our support team
  2. Provide your order number
  3. Explain the return reason
  4. Wait for return approval
  5. Ship the item according to instructions

Email:

support@altocouture.com

Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued within 5-10 business days
  • Refunds will be returned to the original payment method

Processing time depends on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

  • Wrong item received
  • Product arrived damaged
  • Manufacturing defect confirmed

Exchanges

If you need a different size or replacement item, please contact customer support.

We will assist you based on product availability.

Contact Us

Altocouture Customer Support

Email:

support@altocouture.com

Business Hours:

Monday-Friday
9:00 AM - 6:00 PM EST